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Salary: USD 70,000 - 90,000 / annual
Connecteam is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The company provides an intuitive app that consolidates daily operations and team communication—from hiring and scheduling to training, tasks, and coordination—for frontline workers across retail, hospitality, field services, and similar industries. Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding globally.
As SMB Onboarding Manager, you will lead customers through their critical first phase with Connecteam, partnering with small and growing businesses to ensure successful adoption and implementation. You'll manage the end-to-end onboarding process from kick-off call through activation, delivering tailored training sessions that help clients configure the platform for their unique needs. Your focus will be on guiding customers to quick wins that demonstrate value, establishing strong usage habits that drive retention and satisfaction, and identifying at-risk clients early to proactively mitigate churn.
Key responsibilities include managing multiple simultaneous onboarding projects, delivering compelling training and presentations, configuring the platform based on customer requirements, and ensuring customers achieve measurable outcomes during their critical first weeks. You'll work closely with customers to understand their business operations and translate those needs into effective Connecteam implementations.
Required: 2+ years of SaaS onboarding, implementation, or customer-facing experience. Strong advantage if you have SMB client experience. You should be tech-savvy, highly organized, a strong presenter and trainer, and comfortable explaining software solutions to non-technical audiences. Ideal candidates thrive in dynamic, fast-paced startup environments, bring high energy and empathy, and are natural team players.
