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Salary: USD 70,000 - 90,000 / annual
Connecteam is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The company provides an intuitive app that consolidates daily operations and team communication—from hiring and scheduling to training, tasks, and coordination—for frontline workers across retail, hospitality, field services, and similar industries. Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding globally.
As SMB Onboarding Manager, you will lead customers through their critical first phase with Connecteam, ensuring successful adoption and implementation. You'll manage the end-to-end onboarding process from kick-off call to activation, delivering tailored training sessions that help clients configure the platform for their unique business needs. Your focus will be on guiding customers to quick wins that demonstrate platform value and increase adoption, while establishing strong usage habits that drive retention and satisfaction.
Key responsibilities include managing multiple simultaneous onboarding projects, identifying at-risk clients early, and creating proactive strategies to mitigate churn. You'll work closely with small and growing businesses to ensure they achieve measurable value and set a strong foundation for long-term success.
You bring 2+ years of SaaS onboarding, implementation, or customer-facing experience (required), ideally with SMB client exposure. You're tech-savvy, able to quickly learn and explain software solutions, with strong presentation and training skills. You excel at organization, managing multiple projects simultaneously, and thrive in dynamic, fast-paced startup environments. Your positive attitude, empathy, and high energy make you a natural team player who can build strong customer relationships.
