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Gopuff is seeking a Site Manager to join the Field Operations team in New York. This is a fast-paced leadership role where you will oversee all facility operations and lead a local team of Shift Leaders and Field Operations Associates, as well as manage independent Driver Partners.
You will be accountable for the success of the territory through effective team leadership and operational execution. Key responsibilities include:
• Planning, directing, and overseeing all facility operations including deliveries, inventory, equipment, and systems
• Driving improvements to key performance indicators (KPIs) such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
• Training and coaching associates to work safely while following standard work and processes
• Managing the financial performance of the site by ensuring budgeted productivity, labor, and expenses are achieved
• Ensuring compliance with Gopuff and legal policies, procedures, and regulations through analysis and interpretation of reports
• Implementing and monitoring Safety and Human Resource compliance, asset protection, and operational quality assurance reviews
• Developing and implementing action plans to improve performance, safety, culture, and financial results
• Providing direction and guidance on executing Company programs while maintaining confidentiality of information and documentation
You will work in a fast-paced environment managing a blended workforce of W2 employees and 1099 independent contractors. The role requires availability during peak operational hours (5pm–3am) and flexibility for weekends and holidays as needed.
REQUIREMENTS:
• 3+ years of experience in a fast-paced environment leading a blended workforce of W2 and 1099 employees
• Retail, grocery, military, restaurant, or equivalent operational experience
• Bachelor's degree (preferred)
• Strong written and verbal communication skills
• Strong conflict resolution and team development/engagement skills
• Proficiency with computer usage, email, and Google Suite
• Ability to lead in an ever-changing environment and serve as a change agent for process improvement
• Ability to work fluid schedules with availability during peak hours (5pm–3am) and weekends/holidays
• Physical ability to stand, bend, reach, and walk during shifts; ability to lift up to 49 pounds
• Professional fluency in Spanish (preferred)
