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FlixBus is seeking a Shop Project Manager to drive the development and innovation of Flix's ticket sales operations across Latin America. You will manage end-to-end projects that improve in-store sales processes, tools, and customer experience at the point of sale, acting as the key liaison between regional shop partners and internal teams.
Key responsibilities include identifying and piloting new sales concepts and workflows, then scaling successful initiatives across markets. You'll ensure consistent shop standards and brand guidelines across all LATAM locations, define and track key performance metrics (sales volumes, conversion rates, partner satisfaction, fulfillment rates), and collaborate with commercial, operations, product, and marketing teams to bring projects to life. You'll continuously evaluate and improve shop processes and partner playbooks to drive operational excellence.
You bring 3–5 years of experience in project management, retail operations, sales channel management, or related fields, ideally in travel, mobility, or consumer-facing networks. You have strong project management skills and the ability to juggle multiple priorities in a fast-paced, agile environment. Your analytical skills and comfort with sales data and reporting tools enable data-driven decision-making. You excel at communication and stakeholder management, with experience working across international teams and external partners. You have a hands-on, entrepreneurial mindset and are equally comfortable in the field with shop teams as in strategy reviews. Fluency in English is required; additional languages are a plus. You're willing to travel across the region to work directly with shops and franchise partners.
FlixBus offers a dynamic work environment with competitive pay and strong growth opportunities. Benefits include 12 free Flix vouchers plus 12 discount vouchers for friends and family, the ability to work from another location for up to 60 days per year, a hybrid work model with office-first culture but flexibility to balance work and life, access to confidential 1:1 counseling and stress management support, and learning and development opportunities including language classes and training courses.
