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Snowflake is seeking a Services Solutions Manager to lead complex customer engagements and drive the strategic transition from transactional "hours-based" services to outcome-driven "defined impact" delivery. This role sits at the intersection of technical delivery, commercial rigor, and customer success, requiring a consultative professional who can challenge customer assumptions while protecting project health.
Key responsibilities include: conducting deep technical discovery pre-signature to ensure realistic scoping; implementing formal scope governance and change management processes; maintaining commercial data integrity through accurate SFDC forecasting and financial milestone tracking; translating complex business challenges into milestone-driven roadmaps aligned with customer use cases; and networking with senior internal and external stakeholders to drive alignment.
You will act as a consultative challenger, providing confidence to push back on unrealistic requests and offer strategic trade-off options. The role demands expertise in technical discovery, scoping, and value engineering within data warehousing, BI, or cloud contexts. You'll own the services lifecycle for high-stakes engagements, ensuring technical solutions are grounded in core product capabilities and deliver measurable business outcomes.
Snowflake is positioning itself as an AI-native enterprise platform, and this role requires someone who thinks critically about how AI and emerging capabilities can simplify and accelerate service delivery. The ideal candidate brings 5-8 years of field sales or services delivery experience in data, analytics, or cloud infrastructure, with demonstrated ability to exercise sound judgment in complex problem-solving environments.
