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Exiger is seeking a ServiceNow Platform Manager to lead the strategic direction, governance, and hands-on administration of the company's ServiceNow environment. The role oversees the platform's development lifecycle—from design and implementation to optimization and maintenance—ensuring ServiceNow solutions align with business needs and technology roadmap.
Key responsibilities include owning and managing the ServiceNow platform for stability, security, and scalability; leading configuration, customization, and deployment of TPSM, SPM, and SOM modules; defining and maintaining platform governance, architecture standards, and best practices; collaborating with IT, Security, and business stakeholders to align capabilities with organizational goals; overseeing integrations between ServiceNow and other enterprise systems; managing upgrades, patches, and releases with minimal operational disruption; driving automation and process improvement initiatives; mentoring administrators and developers; monitoring performance and data integrity; and operationalizing business requirements alongside strategic roadmap planning.
The ideal candidate is both a technical leader and strategic platform owner, capable of translating business objectives into scalable ServiceNow capabilities. Desired experience includes proven management or development within enterprise ServiceNow environments, deep understanding of TPSM, SPM, and SOM modules, strong technical foundation in workflow automation, scripting, and integrations (REST/SOAP APIs), experience defining platform roadmaps and governance, excellent problem-solving and stakeholder management skills, and the ability to operate strategically while remaining hands-on when needed.
Preferred certifications include ServiceNow Certified System Administrator (CSA), ITIL Certification, ServiceNow Certified Implementation Specialist (CIS), and ServiceNow Certified Application Developer (CAD). This is a full-time remote position for candidates located in the United States.
