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Pico is a global financial services infrastructure company headquartered in New York, with offices across major financial hubs including Chicago, London, Singapore, Hong Kong, and Tokyo. They provide market data services and managed infrastructure solutions to the capital markets community.
The Service Delivery Manager role is a strategic operations position responsible for leading delivery across a global book of work. This manager will own end-to-end project and program delivery for complex client implementations, ensuring successful outcomes while driving revenue realization and margin protection.
Key responsibilities include:
- Owning and evolving the Service Delivery strategy to align with company growth, scalable operations, and improved client outcomes
- Leading delivery transformation initiatives, including automation, tooling, and workflow optimization to improve efficiency and transparency
- Driving process maturity improvements by defining standards, governance, and repeatable workflows
- Managing key delivery and financial outcomes across the global portfolio, including forecast accuracy, delivery predictability, and time to revenue
- Providing senior people leadership, setting delivery discipline, and establishing accountability across internal and external stakeholders
- Acting as subject matter expert on assigned projects and building strong client relationships
- Liaising between clients and technical teams (Network, Systems, Data Center, Implementation) to define deliverables and deliver complex solutions
- Leading internal teams to prioritize project work based on strategic importance, resources, budgets, and deadlines
- Creating and maintaining proactive communications with clients and internal stakeholders, including project plans and status updates
- Navigating the organization to deliver complex project components while holding resources accountable
- Evaluating deliverables to ensure requirements traceability and customer acceptance
- Translating requirements into plans, presentations, and specification documents
- Completing handover processes to move large initiatives to Service Operations
- Supporting occasional weekend work for migration activities
The ideal candidate brings 10+ years of relevant experience, ideally with PMP, Prince2, or PSM certification. This is a results-oriented role requiring strong project management, stakeholder communication, and strategic thinking skills.
