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Zscaler is seeking a Senior Workplace Experience Specialist to join the People & Culture team in the London office, reporting to the EMEA Senior Manager, Workplace Experience. This role is responsible for delivering a best-in-class, end-to-end workplace experience for all employees and external guests across managed sites while promoting a productive and efficient work environment.
Key responsibilities include:
- Oversee workspace services operations, including mailroom, security, janitorial services, food and beverage programs, parking, and other workplace amenities
- Align physical workplace layouts and workflows with organizational needs, leveraging space management practices to promote function and employee satisfaction
- Oversee vendor management to ensure best-in-class service delivery in the office and alignment with regional and global compliance and budgetary requirements
- Develop and execute workplace projects and initiatives to align with both local and global strategies
- Collaborate cross-functionally with the People Team and other departments on activities and events that drive engagement and support organizational culture
Zscaler is a NASDAQ-listed cloud security leader with a Zero Trust Exchange platform protecting thousands of customers globally. The company is building an AI-native enterprise where human potential is amplified by machine intelligence. The role offers the opportunity to work with a mission-driven organization committed to ownership, collaboration, trust through outcomes, and a challenge culture with ongoing feedback.
REQUIREMENTS:
- 7+ years of experience in a Workplace or Hospitality role, with site lead experience essential
- Facilities management qualifications or trainings (IWFM Level 4 or above, IOSH Managing Safely, CoreNet employee experience certification, or MCR)
- Demonstrated expertise in change management, vendor administration, and operational workflows
- Professional curiosity to identify opportunities for improvement and enhance the workplace environment
- Ownership mindset with bias for action and integrity
- Problem-solving orientation focused on delivering impact
- High-trust collaboration skills and growth mindset