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OpenAI's SMB Sales team is scaling efficient, high-quality sales execution across multiple commercial motions including Inbound, Outbound, API Sales, Channel, and SDR programs. As Senior Vendor Manager, you will own performance across OpenAI's outsourced SMB Sales vendor network, driving large-scale sales execution through external partners.
You will own regional and site-level performance across Tier 1 partners, with responsibility for sales performance, quality, forecasting, governance, operational readiness, and vendor leadership accountability. This is a performance-focused operations role, not traditional vendor relationship management.
Key responsibilities include: owning regional and site-level performance across revenue, pipeline, conversion, productivity, and quality metrics; inspecting sales funnel health and diagnosing performance gaps; surfacing underperformance early and driving corrective action; leading Weekly, Monthly, and Quarterly Business Reviews with vendor partners; building and maintaining performance scorecards; holding vendor leadership accountable for frontline management quality and execution rigor; ensuring regional adoption of global playbooks and QA frameworks; identifying and solving systemic operational failure modes; owning forecast quality and pipeline discipline; translating operational signals into clear business narratives for senior leadership; monitoring new-hire ramp and vendor readiness; and partnering cross-functionally with Enablement, Revenue Operations, and Program Management.
You will help redefine vendor operations for an AI-native sales environment, leveraging automation, AI-enabled workflows, and scalable operating systems to improve seller productivity, forecasting accuracy, quality inspection, and performance visibility.
Ideal candidates have 8+ years in vendor management, sales operations, scaled sales execution, or commercial operations; direct experience managing outsourced sales or revenue-generating vendor operations; background in software, SaaS, or cloud environments; experience with Tier 1 vendor partners; proven track record owning sales performance across multiple teams, sites, or regions; strong understanding of sales funnel metrics, forecasting, conversion, and operational governance; experience building WBRs, QBRs, and corrective action plans; and strong executive presence with ability to influence senior stakeholders.
