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Zero Networks, a network security solutions provider, is seeking an experienced Senior Technical Support Engineer to lead customer-facing technical support operations. In this role, you will be at the forefront of providing innovative and empathetic technical support to enterprise customers, playing a crucial role in ensuring customer satisfaction and driving continuous product improvement. You will help build and scale a new support practice within a fast-growing cybersecurity company, working on challenging problems in network security. The ideal candidate is a technical support professional with deep expertise in troubleshooting complex systems, strong communication skills, and a passion for working in a dynamic, fast-moving environment. You will be responsible for resolving customer issues, documenting solutions, identifying product gaps, and collaborating with engineering and product teams to improve the customer experience. This is an opportunity to shape the future of network security support while working with a team that values friendship, growth, excellence, transparency, and perseverance.
