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Amplitude is a leading AI-first digital analytics platform serving over 4,700 customers including Atlassian, Burger King, NBCUniversal, and Square. The company helps product, data, and marketing teams analyze, test, and optimize user experiences using embedded AI agents.
The Senior Technical Success Manager, Strategic will own customer deployment, adoption, and value realization across Amplitude's platform for a portfolio of 10 strategic accounts. This role bridges presales through renewal, combining deep product knowledge with fluency in customer technical ecosystems—data foundations, taxonomy, instrumentation patterns, and AI agent configuration.
Key responsibilities include:
- Owning deployment, adoption, and outcomes for a 10-account portfolio from presales through renewal
- Leading deployment planning and implementation: scoping, plan creation, kickoff meetings, use case alignment, and delivery coordination
- Tracking and managing risks and issues across active deployments to prevent timeline or outcome impact
- Monitoring portfolio health using AI-augmented signals to proactively accelerate adoption and drive renewals
- Driving product adoption through live working sessions, identifying new use cases, and showcasing platform capabilities
- Developing and maintaining success plans tied to customer goals, tracking milestones and risks
- Building executive business reviews that connect Amplitude usage to measurable business impact
- Partnering with Account Executives on renewals and expansion, building value stories and identifying growth opportunities
- Serving as the voice of the customer internally, channeling feedback and priorities to product teams
- Developing repeatable playbooks and sharing best practices to improve team operations
The ideal candidate brings business acumen (understanding customer business models and growth levers), technical fluency (comfortable with data architecture, instrumentation, taxonomy design, and AI workflows), delivery excellence, ownership of portfolio outcomes, prescriptive customer guidance, diagnostic thinking, curiosity and self-sufficiency, and AI innovation mindset.
REQUIREMENTS:
- 6+ years in Customer Success, Technical Account Management, or similar customer-facing B2B SaaS role
- 3+ years leading enterprise software deployments where change management and data governance were core priorities
- 2+ years managing a portfolio of 8-10 strategic accounts
- Experience co-owning renewals and contributing to expansion pipeline alongside sales
- Experience training or enabling non-technical teams to become data-sufficient
- Excellent communication skills to influence from data engineers to C-level executives
- Expert-level project management skills and ability to thrive in independent, fast-paced environment
NICE TO HAVE:
- Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
- Background in consulting, solutions delivery, or implementation
- Experience using Amplitude as a practitioner
