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Zscaler is seeking an experienced Senior Technical Success Manager to join its Customer Success team in Bangalore/Mohali on a hybrid basis. You will serve as a strategic technical advisor and post-sales point of contact for a portfolio of enterprise customers, guiding them through their Zero Trust security transformation journey.
In this role, you will build and nurture deep relationships with key customer stakeholders and operational service owners, understanding their business objectives and aligning Zscaler's cloud-native security solutions to their digital transformation goals. You will provide expert technical guidance, proactive recommendations, and technical governance to develop customized integration and operationalization strategies.
Key responsibilities include driving adoption by identifying actionable insights, anticipating technical hurdles, and developing comprehensive risk mitigation plans to ensure long-term customer success and uncover growth opportunities. You will manage complex escalations by collaborating across Sales, Support, and Product teams to coordinate resolutions and deliver high-impact customer experiences. Additionally, you will master Zscaler's products and services, contributing to the creation of intellectual capital such as best practice guides, playbooks, and videos to strengthen the team's collective impact.
You thrive in ambiguity and dynamic environments, operating with ownership and integrity. You are a problem-solver who runs toward challenges, a high-trust collaborator ambitious for team success, and a continuous learner with a growth mindset. You embrace constructive debate and candor as the foundation of trust and rapid improvement.
Minimum qualifications: 8+ years in customer-facing technical roles, including 3+ years driving value in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure domains. You possess strong technical acumen, proven ability to analyze customer data for insights, and foundational understanding of AI/ML technologies.
