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ClickHouse, a Forbes Cloud 100 company and leader in real-time analytics and data warehousing, is seeking a Senior Technical Customer Support Engineer to join its global support team. The role is based in India with regional responsibility across APJ and EMEA, supporting a customer base that includes Meta, Tesla, Sony, Capital One, and other innovative enterprises.
You will be the technical face of ClickHouse for customers and prospects, handling support across multiple channels: ticketing systems, chat, Slack, email, and video calls. Your responsibilities include triaging and resolving technical support tickets, contributing to user community support, assisting with pre- and post-sales activities, and partnering with the Go-To-Market team on proof-of-concept technical aspects. You'll also develop shareable solutions and documentation, mentor colleagues and customers, and help shape ClickHouse's support processes.
Key responsibilities:
- Provide first-line technical support and guidance to ClickHouse users, customers, and prospects
- Develop solutions for ClickHouse Cloud and open-source deployments, shared via documentation, blogs, webinars, and training
- Collaborate with global Support Services, Engineering, Product Management, and GTM teams
- Mentor and train colleagues, customers, and community members
- Deliver professional responses and on-call coverage within SLA requirements
- Build trusted relationships across internal teams and external stakeholders
Required qualifications:
- Technical expertise in ClickHouse, SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, or Docker
- Prior experience as a Support Engineer, Technical Account Manager, Database Administrator, SRE, Solutions Engineer, or Software Engineer
- Availability for 24x7 global support scheduling
- Strong written and verbal English communication
- Ability to work fully remote with reliable connectivity
- Self-driven, curious, and committed to continuous learning
- Teamwork mindset with empathy and problem-solving orientation
Bonus experience: ClickHouse expertise, open-source contribution, AWS/GCP/Azure, data pipeline tools (Kafka, Spark, RabbitMQ).
