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Salary: USD 139,500 - 174,000 / annual
ClickHouse, a Forbes Cloud 100 company and leader in real-time analytics and data warehousing, is seeking a Senior Technical Customer Support Engineer to join its global support team. The role focuses on delivering exceptional technical support to a rapidly growing customer base including Meta, Tesla, Sony, and Capital One.
You will own a diverse range of responsibilities: triaging and resolving technical support tickets, engaging with the user community via chat, Slack, calls, and video meetings, supporting both pre- and post-sales activities, and partnering with the Go-To-Market team on technically complex proof-of-concepts. You'll develop solutions and documentation for ClickHouse Cloud and open-source deployments, sharing knowledge through blogs, webinars, and training sessions. Mentoring colleagues and contributing to process improvements across the support organization are also key aspects of the role.
The position requires strong technical depth in SQL databases, OLAP systems, cloud-native SaaS, or distributed systems. Prior experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, or Software Engineer is expected. You must be available for 24x7 global support coverage with reliable remote connectivity and strong communication skills. The ideal candidate is self-driven, curious, empathetic, and thrives in collaborative, fast-paced environments solving complex technical challenges.
Bonus qualifications include hands-on ClickHouse experience, open-source community involvement, familiarity with AWS/GCP/Azure, and experience with data pipeline technologies like Kafka, Kinesis, or Spark.
