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Signifyd is a fraud prevention and commerce enablement platform trusted by thousands of merchants across 100+ countries. The company processes billions of transactions annually and is seeking a Senior Technical Account Manager to serve as the post-sales technical advisor for key Latin American merchants.
In this role, you will be the primary technical contact and advisor for a portfolio of medium-sized to enterprise merchants in Latin America. You will work cross-functionally across implementation, customer success, engineering, product, and risk teams to ensure seamless integrations and world-class technical support.
Key responsibilities include:
- Managing merchant integrations across multiple platforms (VTEX, Shopify, Magento, BigCommerce, NetSuite, custom OMS/eCommerce APIs) and coordinating with System Integrators
- Serving as the go-to technical resource for merchant inquiries, troubleshooting, and escalation
- Owning timely delivery of integration milestones and defining success criteria with clients
- Conducting root cause analysis, data manipulation, and technical problem-solving
- Providing Signifyd Console training to merchants
- Documenting and sharing best practices across the support organization
- Building strong relationships with internal product teams and providing user feedback
- Communicating integration status and progress to key client stakeholders via CRM
- Mentoring new team members and serving as a Subject Matter Expert (SME)
- Contributing to cross-functional initiatives with product, marketing, and engineering teams
You will work in a fast-paced, deadline-oriented environment supporting merchants of varying sizes and complexity, with responsibilities spanning both tactical support and strategic advisory work.
Requirements:
- 6 years of technical experience with SaaS solutions
- Clear understanding of API terminology (GET, POST, PUT, JSON, Webhook, Listeners) and tools (Postman, Github)
- Experience with JSON, Python, APIs, PHP, and/or other web programming/scripting tools
- Proficiency with reporting tools (Looker), troubleshooting tools (Postman, SQL), and management tools (Salesforce)
- Ability to examine complex situations, develop action plans, and guide peers toward key goals
- Demonstrated passion for e-commerce or technology services
- Excellent written communication and presentation skills
- Timely responsiveness to external and internal stakeholders
- Resourceful, detail-oriented, highly organized, and creative
- Self-starter who thrives under ambiguity in fast-paced, deadline-oriented environments
- Ability to lead conversations with executive stakeholders
- Fluent in English and Spanish (required)
- Background in eCommerce, financial/payment systems, and/or fraud mitigation (desirable)
- Portuguese language proficiency (desired)
