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HealthEdge is seeking a Senior Technical Services Engineer to join their customer support team in Bengaluru, providing expert application support for enterprise healthcare SaaS solutions. This is a customer-facing technical support role requiring deep product expertise and strong problem-solving capabilities.
Key responsibilities include troubleshooting complex issues in Java-based healthcare applications, providing technical support across hosted and on-premises environments, and collaborating with product development and operations teams. You will analyze root causes of technical problems, manage multiple support cases with competing priorities, and maintain detailed documentation in Salesforce. The role involves mentoring junior engineers, leading cross-functional initiatives to address systemic issues, and contributing to knowledge base development.
You will work with HealthRules® Payer, a leading claims administration processing system that delivers 90-97% first-pass auto-adjudication rates. The position requires hands-on expertise in Java 11+, WebLogic/WebSphere, Oracle databases, and monitoring tools like Splunk and AppDynamics. You should be comfortable analyzing stack traces, writing complex SQL queries, and performing root cause analysis across distributed systems including microservices and APIs.
The role includes participation in a rotational 24x7 on-call support schedule and may require early morning or evening shifts to overlap with US-based teams. You will need a Bachelor's degree in Computer Science or related field and 5-8 years of experience supporting mission-critical enterprise applications. Healthcare or US health insurance domain knowledge is preferred. Strong critical thinking, communication skills, and a proactive, solution-oriented mindset are essential.
