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Beacon Biosignals is seeking a Senior Systems Integration Manager to join the Commercial organization, reporting to the National Clinical Implementation Director. This is an individual contributor role based remotely in the United States, with optional access to office hubs in Boston and New York.
You will serve as the technical subject matter expert and bridge between customers and engineering teams throughout the full customer lifecycle. Your responsibilities span customer and commercial partnership, solution design, voice of customer feedback, commercial systems enablement, and cross-functional leadership.
In the customer partnership domain, you'll lead technical discovery sessions with clinicians, IT leaders, and C-suite executives; deliver product demonstrations and proof-of-concept activities; and partner with Sales on strategic opportunities and enterprise stakeholder conversations. You'll work closely with Customer Support and Technical Services to accelerate time-to-value and adoption.
For solution design and workflow optimization, you'll translate customer goals and technical constraints into scalable solution recommendations rather than one-off custom work. You'll design repeatable implementation and adoption workflows, identify process gaps that erode adoption or retention, and build playbooks and technical assets. You'll manage relationships with third-party solutions engineers and integration partners (e.g., Redox) and work with Security teams to provide documentation needed for health system approvals.
You'll synthesize recurring customer trends and feedback into actionable recommendations for Product and Engineering, helping prioritize commercial enablement work that supports market growth. You'll partner with commercial leadership to optimize systems, tools, and workflows across the customer journey, supporting CRM, analytics, and enablement platforms like HubSpot. You'll build dashboards and reporting for leadership visibility into customer health and commercial performance.
As a connector across Commercial, Product, Engineering, Clinical, and Operations, you'll drive alignment on customer priorities and influence how Beacon scales its customer experience without sacrificing technical or clinical rigor.
Required qualifications include 4+ years in implementation, solutions engineering, or sales engineering roles in health tech or medtech; deep technical expertise in healthcare IT systems, EHR integrations, and clinical workflows; and demonstrated ability to translate complex technical requirements into customer-focused solutions. You should have strong communication skills, experience with healthcare compliance and security requirements, and a track record of driving customer adoption and expansion.
