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Culture Amp is the world's leading employee experience platform, serving 25 million employees across 6,000+ companies. You'll join as a Senior Systems Engineer to design, automate, and operate the infrastructure that enables Culture Amp's distributed workforce.
In this hands-on role, you'll own three core pillars:
**Identity & Access Management:** Administer Okta, including identity lifecycle automation, Workflows, SSO, SCIM, access governance, and joiner/mover/leaver processes.
**Endpoint Engineering:** Manage the Jamf Pro platform and Apple device lifecycle, including zero-touch deployment, configuration management, patching, compliance, and fleet health monitoring.
**Workplace Automation:** Build reliable automation using Python, PowerShell, Terraform/CloudFormation, and workflow platforms to reduce manual operations and improve consistency across the SaaS estate.
You'll also operate selected AWS and Meraki services, administer enterprise AI platforms (Glean, Claude for Enterprise, Gemini) with focus on access controls and governance, design monitoring and alerting for critical services, and provide senior escalation support for complex infrastructure incidents.
This is a hands-on engineering role, not a service-desk position. You'll mentor others as you build self-sustaining automation and drive root-cause analysis on incidents.
**Requirements:**
Essential:
- Several years of engineering or administering corporate infrastructure in a SaaS or technology-led company
- Strong Okta administration and identity lifecycle experience, including building and troubleshooting Workflows
- Strong Jamf Pro and macOS fleet-management experience
- Experience automating operational processes with Python, PowerShell, APIs, workflows, or Infrastructure as Code
- Experience troubleshooting complex incidents and performing root-cause analysis
- Strong stakeholder communication and documentation skills
- Willing to work from the Richmond office at least two days a week
- Comfortable working with ambiguity and shifting priorities
Valuable:
- AWS experience (EC2, Route 53, Lambda, Fargate)
- Terraform or CloudFormation
- Cisco Meraki
- Enterprise AI platform administration and governance
- Observability tooling (CloudWatch, Datadog, Splunk, PagerDuty)
- Jira Service Management, Google Workspace, Slack, or Atlassian administration
