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Snowflake is seeking a Senior Support Engineer to join its Enterprise Technology (ET) team in Warsaw. This role bridges technical support and operations, managing the full lifecycle of IT infrastructure support for a fast-growing organization.
You will develop and maintain business relationships across departments, ensuring successful implementation and support of technical initiatives. Key responsibilities include managing support tickets in ServiceNow, analyzing and resolving technical issues, and escalating priority problems appropriately. You'll provide global support while maintaining local operational excellence.
You will lead Level 1 help desk activities, developing and documenting standard operating procedures for remote ET support. This includes managing new hire onboarding—preparing hardware, running weekly orientation sessions, and ensuring smooth deployments. You'll also maintain local inventory accuracy, coordinate equipment logistics, and prepare the office for product releases.
Additional duties span A/V support (Zoom, video collaboration), client-side network troubleshooting, and compliance with IT security controls. You'll manage multiple priorities with minimal supervision, participate in global ET projects, and stay current with emerging industry practices.
The role demands strong troubleshooting and problem-solving skills, excellent communication (oral and written), and the ability to handle high-demand, fast-changing environments. You must be comfortable with flexible scheduling, including overtime and after-hours work, and be able to act both independently and as part of a collaborative team.
REQUIREMENTS:
- Minimum 5+ years experience supporting information technology infrastructure
- Minimum 2 years experience providing executive-level support
- Strong experience with macOS systems at the user level
- Experience with change control policies and procedures
- Experience administering small-size corporate server rooms
- Proficiency with: Zoom, Slack, Okta, Confluence, JIRA, ServiceNow
- Office 365 Administration
- Google Administration
- Jamf Administration
- Active Directory Administration
- Must be able to work flexible schedule, including overtime and after-hours work
- Onsite role required
