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Salary: USD 190,900 - 334,100 / annual
ServiceNow is seeking a Senior Staff Product Manager to own the strategic vision and execution of AI-native conversational experiences across the ServiceNow platform. This is a high-impact ownership role for a self-directed leader who thrives in ambiguity and drives alignment across complex cross-functional teams.
In this role, you will own the end-to-end product vision, strategy, and roadmap for conversational AI—from conception through market success. You will take initiative to identify strategic opportunities, define product direction, and make bold decisions with conviction. You'll drive execution across multi-team challenges spanning AI/ML, Engineering, Design, Data, GTM, Customer Success, and Security. You'll navigate ambiguous, high-impact product decisions requiring cross-functional alignment and creative trade-offs.
You will establish yourself as the recognized expert on conversational AI strategy both internally with leadership and partners, and externally with customers. You'll represent product strategy to executive leadership and key accounts with clarity and confidence. You'll maintain deep knowledge of the AI market—emerging models, techniques, competitive moves, and industry trends—and identify strategic inflection points before they become obvious.
You'll understand enterprise customer workflows deeply and connect their pain points to conversational AI solutions. You'll turn customer feedback into strategic insights and roadmap priorities. You'll define multi-year strategy aligned with platform vision while remaining agile to market signals. You'll communicate complex problems into clear requirements and inspire teams around shared vision.
You'll influence without direct authority, building alignment through leadership credibility and demonstrated progress. You'll partner with Design, Research, and Engineering teams to deliver effective end-to-end conversational customer experiences. You'll define success metrics, telemetry requirements, and drive continuous optimization. You'll connect AI innovation to workflow automation, governance, and enterprise operations, and synthesize insights across AI research, market trends, and customer needs.
**Requirements:**
- 12+ years of software product management experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Proven ability to own and drive product visions from conception to market success
- Demonstrated expertise building and scaling conversational AI, agentic, or LLM-powered products at enterprise scale
- Strong track record navigating complex cross-functional challenges and aligning multiple teams
- Established as a recognized expert/thought leader in conversational AI or adjacent AI domains
- Deep technical acumen; comfort engaging deeply with AI/ML engineers on architecture and feasibility
- Strategic thinking ability; skill at connecting dots across domains and anticipating market evolution
- Experience selling to and supporting enterprise customers through buying, deployment, and adoption
- Exceptional communication and influence skills; ability to inspire teams and convince stakeholders without direct authority
- Self-directed and entrepreneurial; comfortable taking initiative in ambiguous situations
- Deep knowledge of current AI landscape—LLMs, RAG, multi-agent systems, agentic AI
- Experience at AI-native companies or during transformational AI moments
**Nice to have:**
- Background in workflow automation, BPM, or enterprise operations software
- Familiarity with ServiceNow platform, customers, or enterprise software ecosystem
