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Salary: USD 75,348 - 98,894 / annual
Oscar Health is seeking a Senior Specialist, Process Improvement to join the Authorization Services Process Improvement team. This role focuses on optimizing internal processes and supporting organizational goals through data-driven analysis and strategic implementation.
You will collaborate with business and technical teams across Oscar to identify process inefficiencies, document requirements, and develop scalable solutions. Key responsibilities include investigating risks and escalations to inform technology-enabled process improvements, coordinating projects to meet milestones and service levels, and partnering with leadership on cost-reduction and outcome-improvement strategies. You will translate complex data analysis into clear, visually compelling insights for senior leadership, support change management initiatives, and drive operational efficiency improvements.
The role requires end-to-end project management expertise, workflow analysis skills, and the ability to present recommendations to senior stakeholders. You will work independently within a broader organization while maintaining cross-functional relationships. Experience in prior authorizations, insurance operations, or healthcare quality is valued. Familiarity with tools like JIRA, Linear, and Slack, as well as Lean Six Sigma or continuous improvement methodologies, is a plus.
This is a hybrid position based in Oscar's New York office, requiring three days per week in-office (Thursdays mandatory for team meetings; two other days flexible). You will report to the Manager of Process Improvements.
