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Airwallex is a unified payments and financial platform serving over 250,000 global businesses including Brex, Navan, Qantas, and SHEIN. The company provides integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at global scale. Founded in Melbourne with 2,300+ employees across 27 offices and valued at $11 billion, Airwallex is backed by leading investors including T. Rowe Price, Visa, Mastercard, Sequoia, and Salesforce Ventures.
The Merchant Services team partners with clients to drive adoption of Airwallex products and realize their growth potential. The team influences revenue across the product portfolio and collaborates with sales, strategy, product, and engineering to deliver exceptional customer experiences. Team members serve as technical points of contact and trusted advisors throughout pre-sales, solution design, and API integration phases.
As a Senior Solutions Engineer, you will own technical pre-sales for complex client engagements, bringing global payments and financial products to life for enterprise partners, shopping carts, and payment gateways. You will translate business requirements into solution designs and actionable plans, orchestrate cross-functional teams and external stakeholders, and ensure smooth execution from pre-sales through go-live and early optimization.
Key responsibilities include: acting as a trusted technical advisor on high-value implementations and expansions; partnering with implementation and account management teams to translate requirements into scalable architectures; working with sales on technical discovery to understand customer systems and recommend integration blueprints; troubleshooting integration challenges and guiding customers through complex configuration decisions; creating internal documentation, playbooks, and tooling to support integration-heavy use cases; and channeling customer feedback into Product and Engineering to influence roadmap prioritization.
The role is based in San Francisco with 3 days in-office requirement and implementation coverage across the US.
Minimum Requirements:
- Bachelor's degree in a related field (Business, Finance, Engineering, Information Systems) or equivalent practical experience
- 8+ years of experience in technical pre-sales managing complex, multi-stakeholder technology or financial services implementations
- 8+ years of client-facing delivery or professional services experience in high-paced environments (SaaS, fintech, consulting, systems integration, enterprise implementation)
- Proven track record of successfully delivering cross-functional projects with diverse stakeholders including C-level executives, technical teams, and operations
- Exceptional written and verbal communication and presentation skills, including ability to lead steering meetings, write clear status updates, and influence decisions without direct authority
Preferred Qualifications:
- Hands-on experience with API-based payments integrations/products
- Experience managing strategic or enterprise engagements as part of a broader account team, including navigating commercial sensitivities while protecting technical quality and scope
- Ability to thrive in fast-moving, ambiguous environments, balancing structured methodologies with pragmatic decision-making
