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Singular is the leading marketing measurement platform (MMP) trusted by 1,000+ global brands including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. Ranked #1 MMP by G2 for 3 consecutive years, Singular provides full-funnel marketing analytics, cross-device attribution, ad fraud prevention, and AI-powered insights through integrations with ChatGPT, Claude, and Gemini.
You will serve as a Senior Solutions Engineer supporting complex customer implementations, technical onboarding, and advanced troubleshooting across the Americas. This role sits at the intersection of customer success, technical implementation, product feedback, and scalable solution design. You will partner with Engineering, Product, Sales, Customer Success, and Support to help customers implement Singular successfully, resolve complex technical challenges, and identify repeatable patterns that improve team operations.
Key responsibilities include:
- Own technical implementation from scoping and planning through onboarding, validation, and post-launch advisory
- Provide senior technical ownership for high-priority customer accounts, supporting complex implementations and escalations
- Lead investigations into SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting issues
- Use SQL, logs, APIs, and internal tools to investigate data quality and implementation issues
- Build trust with customer engineering, marketing, analytics, and business stakeholders through clear communication and structured problem-solving
- Partner with Customer Success and Sales to support retention, expansion, and technical confidence
- Collaborate with Engineering and Product to identify product gaps and roadmap opportunities
- Use AI tools to improve workflows, accelerate troubleshooting, generate documentation, and build lightweight internal tools
- Develop internal playbooks, training materials, and documentation to scale the Solution Engineering team
- Assist with technical sales activities when deeper implementation expertise is needed
- Prioritize and communicate customer product requests to Product with technical context and business impact
This is a fully remote position reporting to the Director of Solution Engineering, Americas. The role requires strong technical depth, customer-facing judgment, and the ability to operate independently in ambiguous situations.
REQUIREMENTS:
- 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or similar technical customer-facing role
- Experience supporting complex customer implementations or enterprise-level technical accounts
- Strong technical troubleshooting skills and ability to break down ambiguous technical problems
- Experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms
- Ability to write SQL queries and investigate data quality, reporting, or attribution issues
- Comfort working in Mac, UNIX, or command-line environments
- Ability to read, debug, or write lightweight scripts, preferably in Python
- Strong communication skills with both customer-facing and internal technical audiences
- Ability to explain complex technical concepts to engineering, marketing, analytics, and business stakeholders
- Independent, fast learner who can operate effectively in fast-paced, globally distributed environment
- Strong service orientation, ownership mindset, and ability to build trust with customers and cross-functional partners
- Desire to build things, improve processes, and create scalable solutions rather than solve one-off issues
NICE TO HAVE:
- Experience with mobile development (iOS and Android)
- Experience with attribution, mobile measurement, adtech, marketing analytics, DMPs, CDPs, ETL workflows, or data exports
- Experience with Singular, another MMP, or adjacent analytics SaaS platforms
- Hands-on experience with Python and backend frameworks (Django, Flask)
- Experience using AI tools to improve technical workflows, documentation, analysis, or automation
- Experience working with remote or globally distributed teams
- Experience creating technical training materials, implementation playbooks, or customer-facing documentation
