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Salary: USD 127,600 - 216,900 / annual
ServiceNow is seeking a Senior Site Reliability Engineer to join the Federal SRE Team, which provides 24x7 production support for the Government Community Cloud infrastructure. This is a 3rd shift position with a 4-day work week (Wednesday–Saturday, 11 p.m.–10 a.m. PT), no on-call rotation, and shift bonuses for 2nd and 3rd shifts.
In this role, you will maintain and develop the reliability, scalability, and performance of ServiceNow's infrastructure. You will be empowered to drive technical resolutions across the entire technology stack—from hardware through application layers. Your responsibilities include:
• Providing relief and sustainable resolution to infrastructure issues
• Using software development, systems engineering, and networking expertise to proactively prevent repeatable issues
• Driving initiatives with partner teams to improve reliability and performance through improved system design
• Fostering a culture of automation to eliminate manual activities and deliver scalable solutions
• Leading monitoring and automation initiatives to reduce incident frequency and mean time to recovery (MTTR)
The SRE team combines deep technical expertise with a passion for solving problems of scale and complexity. You will write code to automate repetitive tasks, troubleshoot issues across distributed systems, and make services better for customers.
IMPORTANT: This position requires passing a ServiceNow background screening including USFedPASS (US Federal Personnel Authorization Screening Standards), which includes a credit check, criminal/misdemeanor check, and drug test. Employment is contingent upon passing this screening. Due to federal requirements, only US citizens, US naturalized citizens, or US Permanent Residents (green card holders) will be considered. The role also requires access to controlled technology subject to export control regulations; ServiceNow may need to obtain export control approval from government authorities.
REQUIREMENTS:
• Minimum 5 years of related experience with a Bachelor's degree; OR 3 years with a Master's degree; OR a PhD without experience; OR equivalent experience
• Deep knowledge of Linux systems
• 2+ years of DevOps automation, CI/CD pipeline, and agile methodologies experience
• 2+ years of Cloud technologies experience, preferably Azure
• 2+ years of coding in various languages (Python, JavaScript, and Ruby preferred)
• Postgres and MySQL database administration, troubleshooting, and performance tuning
• Expertise in observability and monitoring of applications, services, and networks at scale
• Networking skills including IP addressing and routing
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
NICE TO HAVE:
• Experience developing on the ServiceNow Platform
