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Salary: USD 100,000 - 130,000 / annual
Unite Us is seeking a Senior Sales Operations Manager to drive sales execution, protect revenue quality, and create operational discipline across the organization. This role partners closely with Revenue Operations leadership to implement, manage, and maintain the sales operations function while working directly with sales and finance leadership.
Key Responsibilities:
Sales Process & Systems: Implement and translate sales process strategy into day-to-day execution across account, opportunity, pipeline, forecast, and close activities. Partner with the Salesforce/System Admin to translate commercial needs into system requirements and automation. Identify friction across the sales process at scale and lead cross-functional initiatives that improve seller productivity, cycle time, and conversion.
Deal Desk and Commercial Standards: Run Deal Desk execution across new business, renewals, and expansion, managing deal structure, pricing, terms, approvals, and exceptions in partnership with Revenue Operations leadership. Maintain pricing tools, rate cards, approval workflows, and commercial standards to ensure deals move quickly without sacrificing quality.
Planning and Coverage: Support territory, quota, capacity, coverage, and account planning in partnership with Sales and Revenue Operations leadership and Finance. Contribute to annual and quarterly revenue planning, including headcount and capacity modeling.
Reporting and Insights: Own and build reporting and operating cadences around pipeline generation, conversion, forecast accuracy, sales productivity, and revenue performance. Surface and present insights and recommendations directly to sales and executive leadership, going beyond reporting results.
About Unite Us: Unite Us' mission is to unlock the potential of every community by connecting community-based organizations, government agencies, and healthcare organizations to better collaborate and meet the needs of individuals in their communities. The company drives collaboration to predict, deliver, and pay for services that impact whole-person health.
Requirements:
- 5+ years of experience in sales operations, deal desk, revenue operations, or a related commercial role, ideally in B2B SaaS
- Hands-on Salesforce experience, including reporting, dashboards, and partnering with an admin on workflow and automation requests
- Strong analytical skills and comfort working in Excel or Google Sheets
- Working knowledge of the quote-to-cash process, including pricing, contracting, and approval workflows
- Track record of spotting friction in a process and driving it to resolution, not just documenting it
- Experience with a CPQ or contract lifecycle management tool (preferred)
- Exposure to forecasting methodologies and pipeline health metrics (preferred)
- Familiarity with territory or capacity planning in a growth-stage company (preferred)
