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JumpCloud is an AI-powered unified IT management platform that consolidates identity, device, and access management for modern organizations. This Senior Revenue Operations Specialist role is based in India and reports to executive and senior leadership, working on strategic initiatives across the renewal process, customer lifecycle, Account Management, SKUs, pricing, and quotes.
You will own day-to-day CRM and pipeline hygiene in Salesforce, ensuring data accuracy, completeness, and standardization for reliable forecasting and reporting. You'll conduct regular audits of pipeline data in collaboration with regional RevOps leads and Sales/Marketing teams. Your responsibilities include managing sales forecasting operations, ensuring consistent tool utilization across Account Management and Renewal teams, and tracking proper forecasting practices company-wide.
You will lead and contribute to complex cross-departmental projects, serving as the primary point of contact for the Account Management team. You'll manage requests, changes, projects, and reporting on manageable timelines while meeting stakeholder expectations. You'll drive on-demand analysis, data pulls, CRM changes, and insights generation for Operations and GTM stakeholders, partnering with the Deal Desk team on operational processes.
Operational support includes ensuring Account Management workflows for quotes and underlying operations are effective and efficient, delivered prior to month-end. You'll work with the Deal Desk team to ensure accurate data in quarterly and yearly quotas, revenue expansion, upsells, and Book of Business metrics. This is a senior position with autonomy to drive strategy, lead projects, and cross-collaborate with stakeholders to build the best customer experience.
The ideal candidate is a self-starter with a proven track record in Account Management, Sales & Revenue Ops, strong understanding of GTM and Account Management business models, and excellent communication skills.
REQUIREMENTS:
- 8+ years in Account Management, Revenue Operations, Success Operations, or related GTM operational role
- At least 3+ years of experience supporting Account Management and Renewals teams
- Deep expertise in Salesforce administration, development, and GTM system governance, including process mapping and automation
- Proven ability to manage multiple concurrent projects in fast-paced, ambiguous, rapidly growing environment
- Excellent communication skills and timely communications
- Experience with AI tooling such as ChatGPT, Gemini, Claude, Rovo, or AgentForce
- Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision
- Demonstrated ability to collaborate cross-functionally and influence stakeholders without direct authority
- Bachelor's degree
- Willingness to work EMEA hours (1pm to 10pm IST)
- Must be located in and authorized to work in India
- Fluent English (spoken and written)
