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Salary: USD 131,000 - 164,000 / annual
New Relic is seeking a Senior Revenue Operations Manager to own the technical and automation engine behind the Go-To-Market (GTM) organization. This role sits at the intersection of business strategy, field execution, and technology, serving as a strategic partner across the revenue organization to eliminate operational friction, scale systems, and build solutions that directly impact growth.
Key Responsibilities:
• GTM Strategy & Automation: Drive the GTM technology roadmap (Salesforce, Clay, Salesloft), pilot emerging AI capabilities, and transform manual steps into efficient automated workflows.
• Technical Execution & Quality: Partner with cross-functional stakeholders to gather requirements, translate business needs into user stories and technical specs, and develop UAT testing plans.
• Data Governance & Analytics: Define system-level performance metrics, build automated dashboards, and collaborate with Data & Analytics teams to maintain a trusted source of truth.
• Enablement & Change Management: Guide field adoption of new system features through documentation, enablement sessions, and change management strategies.
• Cross-Functional Alignment: Work with Marketing, Sales Operations, and Customer Adoption to streamline business rules and build a customer lifecycle strategy from land through expansion.
Requirements:
• 6 to 8+ years of experience in B2B SaaS across Revenue Operations, Field Sales Ops, or GTM Systems Architecture
• Hands-on mastery of Salesforce (custom objects, flow builder, complex schemas, system integrations) and Business Intelligence tools (Tableau or advanced Excel)
• Experience leading cross-functional projects, writing detailed user stories, and managing delivery using Agile/Scrum methodologies in Jira
• Strong builder mindset with ability to translate qualitative business needs into scalable technical designs
• Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent professional experience)
Bonus Qualifications:
• Hands-on experience with Salesforce CPQ, LeanData, or Clay
• Exposure to implementing AI capabilities for predictive scoring or automated routing
• Practical SQL skills and familiarity with Snowflake or AWS data pipelines
• Advanced degree (MBA or related Master's degree)
Note: Visa sponsorship is not available for this position.
