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project44 is a supply chain AI platform company headquartered in Chicago with a second hub in Bengaluru. The company's Decision Intelligence Platform, Movement, transforms fragmented logistics data into real-time, AI-powered insights to help global enterprises optimize supply chain operations.
You will join the Customer Experience Team within Professional Services as a Senior Project Manager, responsible for leading end-to-end execution of customer implementations. You will work alongside Solutions Architects (who lead technical design), Customer Success Managers, Sales, Technical Support, and Engineering to deliver seamless implementation experiences.
Your primary focus will be strategic and complex customer implementations, often requiring in-region presence and specific language capabilities. You will drive governance, coordination, and delivery excellence across all phases of the project lifecycle, from post-sale handover through Go-Live and Hypercare.
Key responsibilities include: owning the full project lifecycle and developing detailed project plans with timelines and milestones; leading project governance including status tracking, reporting, and stakeholder communication; managing project risks, issues, and dependencies with proactive mitigation strategies; managing budget and scope to ensure delivery within commercial parameters; serving as the primary customer contact for project delivery with clear communication and expectation management; coordinating cross-functional teams including Solutions Architects, Engineering, Product, and Support; facilitating key ceremonies (kick-offs, weekly status meetings, steering committees, go-live readiness reviews); supporting testing phases (System Testing and UAT); driving Go-Live planning and cutover coordination; overseeing Hypercare phase transition to Customer Success; tracking progress using tools like Jira, Zendesk, and Rocketlane; contributing to process improvements and scalable delivery frameworks; and supporting pre-sales discovery with input on timelines and feasibility.
The role expects four days per week in-office presence in Amsterdam, with occasional travel based on customer needs. You will work in a fast-paced, cross-functional, global environment with high visibility and direct exposure to customer leadership.
Requirements:
- Fluent in English (written and spoken); German and French are strong differentiators
- 5+ years of experience in customer-facing project management roles, preferably in supply chain/transportation/logistics technology, SaaS implementations, or software delivery
- Proven experience managing complex, multi-stakeholder projects with competing priorities and timelines
- Strong expertise in risk, budget, and stakeholder management
- Experience with project and collaboration tools (JIRA, Confluence, Microsoft Office, or equivalent)
- Ability to communicate effectively with both technical and non-technical stakeholders
- Strong organizational skills with ability to manage multiple projects simultaneously
- Comfortable working in fast-paced, cross-functional, global environments
- Willingness to travel occasionally based on customer needs
- Experience with TMS, ERP, or supply chain systems is a plus
