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Rubrik Professional Services is seeking a Senior Project Manager to lead complex, enterprise-level customer implementations and shape the future of the delivery practice. This is a customer-facing role where you'll act as a trusted advisor ensuring deployment success, business value realization, and operational efficiency.
You will drive impact across three core areas:
**Project & Client Delivery Excellence:** Lead end-to-end delivery of complex, concurrent enterprise projects from kickoff to sign-off. Manage scope, milestones, and resources while ensuring execution adheres to deadlines and budgets. Proactively identify and mitigate project risks and technical dependencies. Serve as the single point of contact and escalation owner for customer executives and cross-functional internal teams (Engineering, Customer Support, Sales, Technical Account Managers). Execute quality control throughout project lifecycles to ensure deliverables meet Rubrik standards and customer business objectives.
**PMO Governance & Process Optimization:** Partner with PS leadership to build, refine, and maintain the PMO governance framework, including standard operating procedures, project methodologies, and KPIs. Audit project workflows and delivery tools to identify bottlenecks and drive initiatives that enhance operational efficiency, margins, and customer satisfaction. Assist in establishing best practices for resource allocation, utilization tracking, and project health reporting across the PS portfolio.
**Leadership & Mentorship:** Mentor associate and mid-level project managers, providing guidance on client management, conflict resolution, scope control, and career growth. Share best practices, templates, and lessons learned to foster a culture of continuous learning and high performance.
Required: 8+ years of direct project management experience delivering customer-facing enterprise technical projects in Professional Services or Consulting. PMP certification. Proven experience building or scaling PMO governance models with standard delivery methodologies and project health tracking. Track record managing multiple complex, high-visibility client engagements concurrently in fast-paced tech environments. Demonstrated mentoring and coaching experience with junior to mid-level PMs. Expert knowledge of modern project management tools (Smartsheet, Jira, Confluence, Asana) and Google Workspace. Exceptional executive communication, stakeholder management, negotiation, and conflict resolution skills.
