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Salary: USD 149,000 - 213,000 / annual
Cloudflare is seeking a Senior Project Manager to lead complex, high-stakes migration and implementation projects for strategic enterprise customers. You will serve as the primary bridge between sales, technical delivery teams, and executive stakeholders, ensuring sophisticated cybersecurity and networking solutions are delivered on time, within budget, and aligned with success criteria for minimal-disruption or zero-/low-downtime outcomes.
Key Responsibilities:
- Lead cross-functional teams of technical professionals, consultants, field delivery engineers, partners, vendors, and customer stakeholders to deliver complex consulting and multi-workstream implementation services in mission-critical enterprise environments.
- Own project governance across the full lifecycle: project charters, scope definition, success criteria, delivery plans, RAID management, stakeholder communications, change control, acceptance criteria, and closeout/lessons learned.
- Establish and maintain high-trust relationships with key customers, partners, and vendors to drive long-term satisfaction, adoption, and revenue growth.
- Ensure engagements are delivered on time and within budget by actively managing project financials, resource forecasts, scope performance, timeline performance, change requests, and executive reporting.
- Develop, implement, and refine scalable methodologies, playbooks, templates, and best practices that improve the global efficiency and effectiveness of Professional Services delivery.
- Ensure seamless sales-to-delivery transition by validating scope, assumptions, risks, dependencies, and customer success criteria before project kickoff.
- Proactively identify project risks (zero- or low-downtime migrations, multi-vendor dependencies, resource constraints, scope changes, customer operational impact) and implement mitigation strategies.
- Transform raw project data into clear, data-driven insights and regular status narratives for internal and external leadership regarding project health, risks, decisions, financials, and resource utilization.
- Leverage AI tools to optimize project workflows and technical delivery, serving as a force multiplier for project teams.
- Collaborate across Account Teams, Customer Engineers, Support, Product, Engineering, Professional Services leadership, and other internal stakeholders to resolve blockers and maintain unified delivery approach.
Desirable Skills & Experience:
- Mastery of project and portfolio management (PPM) principles with ability to oversee high volume of concurrent workstreams while maintaining strategic alignment.
- Proven ability to manage ambiguity, shifting priorities, and competing stakeholder needs while maintaining disciplined prioritization, scoping, and delivery governance.
- Exceptional interpersonal and communication skills with credibility to influence C-suite stakeholders and communicate complex delivery topics clearly.
- Proven ability to remain effective in evolving environments where processes are still being defined; builder mindset to establish governance frameworks, playbooks, and internal standards.
- Working knowledge of Internet technologies including networking, security, Zero Trust/SASE, DNS, APIs, and related technologies; ability to partner effectively with technical delivery teams.
- Demonstrated ability to use AI tooling responsibly to improve project planning, summarization, risk identification, reporting, and team productivity.
- Experience in organizational change management, guiding enterprise customers through cultural and operational shifts required by digital transformation and technology migration programs.
- Advanced skills in managing friction within project teams, across internal stakeholders, or with customers to reach mutually beneficial outcomes.
- Proven ability to navigate and influence complex matrix of internal stakeholders to resolve blockers and advocate for customer requirements.
Requirements:
- Minimum 8+ years of experience in professional services, project management, program management, or senior customer-facing delivery role within high-growth technology environment.
- Highly organized with exceptional time management skills and ability to manage multiple projects, deadlines, dependencies, and executive stakeholders in fast-paced environment.
- Demonstrated track record of leading high-profile, high-impact projects involving third-party partners, consultants, technical delivery teams, and complex multi-vendor ecosystems.
- Experience managing strategic customer programs from kickoff through closeout, including project charters, governance cadences, risk management, change control, executive reporting, and lessons learned.
- Sound business judgment, ownership mindset, strong analytical capability, and proven ability to influence results across global stakeholders.
- Expert proficiency with Jira, Salesforce, Professional Services Automation (PSA), or equivalent project/portfolio management tools.
- Bachelor's degree in relevant field or equivalent practical experience.
- PMP, PRINCE2, Agile, or related advanced project/program management certification highly preferred.
