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Fever is a global tech platform for culture and live entertainment, operating in 55+ countries with 300M+ monthly users. The company partners with major brands like Netflix, F.C. Barcelona, and Primavera Sound to democratize access to live experiences.
You will own Fever's global transportation and logistics operations end-to-end, leading a distributed team of logistics coordinators across multiple time zones. This is a strategic leadership role combining hands-on operational management with cross-functional stakeholder engagement.
Key responsibilities include:
• End-to-end ownership of global transportation, ensuring on-time, cost-efficient delivery and rapid issue resolution, including after-hours support when needed
• Team leadership and mentorship of logistics coordinators, providing guidance, assigning strategic projects, and building departmental capabilities
• Stakeholder management across production, finance, legal, and tax to ensure smooth operations and cross-departmental collaboration
• KPI and SLA definition, monitoring, and reporting (on-time delivery, cost variances, ticket response times) to drive operational excellence
• Capacity and resource planning, assigning transport requests based on team bandwidth and specialty
• Vendor and contract negotiation with 3PLs and freight forwarders as primary point of contact
• Financial oversight of billing, invoicing, and cost management across the department
• Forecasting and proactive problem-solving to anticipate and prevent logistics blockers
• Continuous improvement initiatives including training programs, cost optimization, and process evolution
• Strategic communication translating complex transportation and importation requirements for non-logistics stakeholders
Required qualifications: 5+ years transportation/logistics experience, 3+ years team management, Bachelor's degree in Business, Supply Chain, Engineering, or related field (or equivalent). Fluent English required; additional languages a plus. Must have proven contract negotiation experience with carriers and freight forwarders, and comfort with ERP systems, Excel/Google Sheets, and data visualization for KPI tracking.
