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Zscaler is seeking a Senior Project Manager for Professional Services to lead the end-to-end delivery of customer-facing cybersecurity projects. Reporting to the Manager of Professional Services, you will manage complex engagements from initiation through closure, ensuring delivery on time, within scope, and to high quality standards.
Key responsibilities include:
- Lead end-to-end delivery of Professional Services projects, including planning, execution, governance, risk management, and closure
- Manage multiple concurrent customer engagements involving cybersecurity implementations, transformations, assessments, or optimization services
- Build and maintain detailed project plans, status reporting, RAID logs, resource plans, and stakeholder communications
- Coordinate cross-functional teams including technical consultants, solution architects, support teams, sales, and customer leadership
- Drive effective governance through regular steering meetings, status reviews, and executive updates
The ideal candidate will have a strong background in professional services delivery, experience managing cybersecurity-related projects, and a practical understanding of how AI technologies can support service delivery, automation, analytics, and customer outcomes.
Zscaler (NASDAQ: ZS) is a cloud security platform company that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications. The company operates the world's largest in-line cloud security platform, distributed across 160+ public exchanges globally.
Requirements:
- Bachelor's degree in Business, Information Technology, Cybersecurity, or related field, or equivalent practical experience
- Project Management certification such as PMP, PRINCE2, or equivalent
- Minimum 5 years of experience managing projects related to cybersecurity solutions, services, or enterprise security programmes
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Preferred qualifications:
- Experience leveraging AI-driven project management tools, predictive analytics, or automation frameworks to optimize resource allocation, track milestones, and streamline professional services delivery
- Working knowledge of AI concepts, tools, and use cases relevant to service delivery or customer transformation
- Experience in delivery of large, complex projects with multiple workstreams
