SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Airbnb is seeking a Senior Program Operations Manager to drive growth strategy and execution in Japan, a key market receiving significant investment. You will work alongside the Senior Business Operations and Growth Lead to develop and execute strategies that grow the Airbnb platform in Japan, align cross-functional teams behind common objectives, and collaborate on regional and central initiatives.
Your primary responsibilities include:
**Analysis & Strategy**: Conduct analysis to unveil insights that enable robust growth strategy development. Build analytical frameworks and dashboards to support decision-making and track progress toward country-level goals.
**Cross-Functional Governance**: Operationalize strong cross-functional governance structures to execute strategy and deliver results. Serve as the primary point of contact between in-country teams (Community, International, Policy, Legal, Hosts Communications, Marketing, Operations, Product, Finance) and regional/central leadership. Facilitate communication, coordination, and alignment across teams.
**Program Execution**: Own and drive execution of growth programs including incentive programs, sponsorship initiatives, and events. Support the country's origin guest growth plans and ensure programs deliver measurable outcomes.
**Stakeholder Management**: Develop strong relationships with the Airbnb community and provide valuable guidance to help hosts and guests succeed on the platform. Influence and collaborate effectively at all organizational levels.
You will thrive in a dynamic, fast-paced environment where you manage multiple complex projects simultaneously, adapt quickly to changing priorities, and drive results with urgency. Your attention to detail, organizational skills, and ability to multitask under pressure are essential to success.
**Requirements:**
- 8+ years of experience in analytics, strategy, and project management
- Experience in tech platform industries, hospitality, or online travel agency (OTA) preferred
- Demonstrated track record of successfully leading and delivering complex programs with cross-functional teams in fast-paced environments
- Strong strategic thinking, analytical, and problem-solving skills
- Ability to translate business goals into actionable plans and measurable outcomes
- Strong bias for action and execution with entrepreneurial perspective
- Proven ability to thrive in dynamic, ambiguous environments and adapt quickly
- Excellent project management and multitasking capabilities with strong organizational skills
- Ability to balance attention to detail with macro-level outcomes
- Excellent communication, interpersonal, and stakeholder management skills
- Resilience and ability to learn from mistakes in startup environments
- Data-driven mindset with can-do attitude
- Proficiency with Excel and SQL
- Fluent in English and Japanese (verbal and written)
- Availability to work in local Tokyo office 1-2 days per week
