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Cortex is an Engineering Operations Platform that helps organizations improve operational maturity and reduce developer friction through centralized visibility, automated scorecards, and golden paths. The company recently raised $60M in Series C funding and serves customers from startups to Fortune 100 enterprises.
As a Senior Professional Services Engineer, you will be a hands-on technical consultant owning customer engagements end-to-end, from kickoff through delivery and handover. Your primary focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, technical approach.
Key responsibilities include:
**Customer Engagement & Delivery:** Lead end-to-end delivery of Cortex Onboarding & Implementation packages via structured enablement workshops and tailored engagements. Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback. Act as a trusted advisor helping customers make informed design and implementation decisions.
**Technical Implementation:** Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain. Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership). Create and communicate architecture diagrams for Cortex setups and ingestion pipelines. Guide customers on data ingestion automation, ownership, reporting, and orchestration approaches (e.g., GitHub Actions, Argo).
**Content & Enablement:** Create customer-facing learning guides, walkthroughs, and best-practice documentation. Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership). Contribute internal content on advanced technical use cases and implementation patterns.
You'll work closely with customers to understand their engineering ecosystem, data models, and organizational structure. You'll collaborate with a wide range of stakeholders including engineers, platform teams, Product Managers, Engineering Leadership, and CTOs. The company is fully remote and typically welcomes candidates from anywhere in the US, with company offsites a few times per year.
