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Salary: USD 125,000 - 175,000 / annual
Gong is seeking a Senior Professional Services Consultant to serve as a high-impact individual contributor responsible for guiding Enterprise-level customers through successful deployment and adoption of the Gong Revenue AI Operating System. This role is positioned as the primary delivery expert and trusted advisor for the company's largest, most strategic accounts.
You will be a deep product expert and seasoned professional capable of handling complex technical configurations, architecting multi-system integrations, and driving large-scale organizational change. The role involves managing and supporting multiple projects concurrently, ensuring excellence across all phases of the customer journey from implementation through go-live.
Key responsibilities include:
• Supporting complex Enterprise-level implementations of the Gong platform, serving as trusted advisor to business and technical stakeholders, including executive sponsors
• Conducting deep discovery and business process mapping to analyze current-state revenue workflows, diagnose operational inefficiencies, and define optimal future-state processes
• Designing and architecting end-to-end solutions, including persona-based workflow design, solution documentation, and system configuration blueprints
• Executing core functional workstreams through hands-on configuration of the Gong platform to match approved solution design and meet mission-critical business requirements
• Driving and consulting on organizational change management (OCM) initiatives within large customer organizations to ensure sustained user adoption and maximize value realization
• Owning the quality assurance process, including developing test plans, coordinating User Acceptance Testing (UAT), and managing post-go-live hypercare
• Working closely with customer technical teams to guide data validation, integration points, and security reviews necessary for system deployment
• Maintaining expert knowledge of the entire Gong product suite, future product features, and common third-party application integrations
• Contributing to continuous improvement of Professional Services' internal documentation, best practice guides, and delivery assets
• Collaborating seamlessly with Sales, Customer Success, and Product teams to ensure smooth handoff and alignment on customer strategic goals
The role is structured as 75% billable utilization (customer-facing delivery) and 25% internal focus (operational excellence and expertise development).
QUALIFICATIONS:
• 6+ years of consulting experience in a customer-facing Professional Services role, with a strong track record of managing large-scale, complex Enterprise SaaS implementations
• Proven ability to manage and influence relationships with a variety of stakeholders, including director and executive-level contacts within Enterprise organizations
• Expert knowledge of revenue operations and business processes (e.g., forecasting, pipeline management, sales methodologies) within large, complex sales environments
• Advanced capability in designing and implementing solutions within major CRM platforms (e.g., Salesforce, Dynamics) and other mission-critical business systems
• Exceptional project governance skills with the ability to prioritize and manage competing objectives across multiple, high-stakes customer engagements simultaneously
• Strong technical acumen and comfort in guiding technical and security teams through deployment, integration, and security reviews
• Excellent communication, presentation, and eloquent writing skills to convey complex information clearly to both technical and executive audiences
