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Salary: USD 150,000 - 200,000 / annual
Via is transforming transportation globally through technology, serving public sector transit agencies, municipalities, and governments. As Senior Product Manager for Transit Operations, you will lead the expansion of Via's industry-leading transit dispatch platform from on-demand transit into paratransit, school buses, and fixed-route services.
You will own the product vision and strategy for serving special needs populations—paratransit riders, students, and caregivers—with a deep commitment to accessibility and equity. Your responsibilities include designing features that accommodate rider eligibility, special conditions, and disability aids; building products that help transit agencies increase operational efficiency while improving rider satisfaction; and creating systems for funding, reporting, and billing transparency.
You will partner closely with engineering and cross-functional teams to develop quarterly roadmaps, integrate customer feedback and data into prioritization, and drive pragmatic feature releases on a regular cadence. You'll work with stakeholders across geographies and time zones to ensure product development remains focused and impactful, balancing MVP delivery with world-class product quality.
This role requires vision, empathy, and sensitivity to the communities served—especially low-income and minority communities. You will be instrumental in helping transit agencies achieve their mission of equitable transportation while scaling products that impact hundreds of thousands of riders weekly.
REQUIREMENTS:
- Minimum 7 years of Product Management experience in B2C or B2B SaaS products
- Excellent written and verbal communication in English
- Demonstrated success managing end-to-end product lifecycle: planning, development, and launch
- Strong analytical abilities and business acumen (MBA is a plus)
- Ability to digest market research and customer feedback while understanding technical requirements and constraints
- Proactive, independent achiever comfortable working from idea to production
- Data-first philosophy with ability to make decisions in ambiguous situations
- Passion for public transit, mapping, SaaS, and accessibility (working experience in these areas is a plus)
- Thrives in dynamic, fast-paced environments; excellent multitasker and team player
