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Salary: USD 180,000 - 200,000 / annual
Upgrade is a fintech company that has helped over 7.5 million customers access more than $42 billion in consumer credit since 2017. The company is backed by prominent technology investors and was recently valued at $7.3 billion. Upgrade focuses on building affordable and responsible financial products that improve customers' financial well-being.
You will own and drive key initiatives for Upgrade's Home Improvement Loan product, shaping both merchant and customer experiences. This is a pivotal role requiring self-motivation and excellence in an agile environment. You will lead and collaborate with sales, designers, engineers, marketers, and key partners to deliver impactful, measurable outcomes.
Key Responsibilities:
- Spearhead product strategy and execution for the Home Improvement business, owning critical components including conversion funnel optimization, underwriting, servicing, and both merchant- and customer-facing experiences
- Lead end-to-end product initiatives from concept through delivery and post-launch optimization, continuously improving merchant retention and customer acquisition
- Drive partner integrations and unlock new monetization opportunities through APIs with external fintech ecosystem partners
- Partner closely with Engineering, Risk, and Compliance to shape the product roadmap and execution plans
- Identify market opportunities, analyze the competitive landscape, and propose innovative solutions to strengthen lending products and grow market share
- Translate customer insights, business goals, and market trends into prioritized product requirements using data-driven decision making
This is a hybrid role based in Upgrade's downtown San Francisco office with onsite work required on Tuesdays and Thursdays.
Requirements:
- 5+ years of product management experience with demonstrated success in driving KPIs through thoughtful product development and user-centric design
- Technical proficiency including experience with financial services APIs, integration architectures, data analytics platforms, A/B testing methodologies, and SQL
- Bachelor's degree required; MBA or technical degree a plus
- Proven track record of successful product delivery in consumer finance, lending platforms, or fintech environments; financial services product experience strongly preferred
- Strong understanding of lending regulations, underwriting processes, and credit risk principles
- Exceptional stakeholder management skills with ability to align diverse teams and navigate complex organizational dynamics
