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Airwallex is a unified payments and financial platform serving over 250,000 global businesses. The company is valued at $11 billion and backed by leading investors including Sequoia, Salesforce Ventures, and Visa.
As Senior Product Manager for AI Risk & Merchant Onboarding, you will own the product strategy and roadmap for merchant onboarding and risk decisioning at Airwallex. This role sits at the intersection of onboarding, fraud prevention, payments, AI, and merchant experience.
Key responsibilities include:
- Owning the end-to-end merchant journey from discovery and sign-up through verification, activation, and product adoption
- Building AI-powered capabilities that interpret merchant business context, surface relevant signals, and detect emerging risk patterns in real time
- Partnering with Engineering, Data Science, and Risk teams to develop AI agents that identify compromised accounts, illegal activity, and suspicious behavior
- Translating AI-generated insights into real-time actions through fraud and risk models, including intelligent step-ups, reviews, restrictions, or approvals
- Designing risk experiences that protect Airwallex and customers while minimizing friction for legitimate merchants
- Developing intelligent payment-method recommendations that balance fraud risk, processing cost, conversion rate, and merchant experience
- Using data, analytics, and customer research to identify pain points, define success metrics, and prioritize opportunities
- Designing and running experiments, including A/B tests, to improve onboarding UX, verification outcomes, and conversion
- Establishing feedback loops between product performance, model outcomes, operational review, and merchant experience
- Communicating product strategy, trade-offs, and results to technical and non-technical stakeholders, including senior leadership
Success means more legitimate merchants completing onboarding quickly and confidently, earlier risk signal identification with faster and more accurate real-time responses, reduced fraud and abuse without unnecessary friction, improved payment-method recommendations, and increasingly data-informed product decisions.
Requirements:
- 5+ years of product management experience with a track record of taking products from ideation through delivery and continuous optimization
- Experience owning product strategy, roadmap planning, product discovery, and execution for customer-facing or platform products
- Strong understanding of experimentation, analytics, user journeys, and outcome-based product development
- Experience working closely with Engineering, Data Science, Design, Risk, Compliance, or Operations teams
- Demonstrated ability to translate complex technical, data, or risk concepts into simple product experiences and clear decisions
- Exceptional communication and stakeholder-management skills with ability to influence technical and non-technical audiences
- Bachelor's degree or equivalent professional experience
Preferred qualifications:
- Experience in onboarding, fraud prevention, KYC/KYB, transaction monitoring, account security, payments, or financial crime risk
- Experience building or scaling AI/ML-powered products, decisioning systems, recommendation engines, or agentic workflows
- Understanding of how to use AI to discover merchant context, detect behavioral anomalies, and support real-time risk decisions
- Experience balancing risk, operational cost, payment conversion, and customer experience in financial products
- Familiarity with payment-method optimization, routing, authorization, or payment performance metrics
- Experience in high-growth technology companies or global product environments
- Technical fluency or experience partnering with software engineers, machine-learning engineers, or data scientists
- Experience working with products serving merchants across multiple markets and regulatory environments
