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Salary: USD 140,000 - 155,000 / annual
Litify is a legal operations platform trusted by 400+ enterprise businesses and 55K+ legal professionals. The company is building an AI Call Intelligence suite that transforms client and case conversations into structured work product and AI voice agents capable of handling conversations autonomously.
As Senior Product Manager for AI Call Intelligence, you will own the end-to-end product line: call capture, transcription, and AI-generated summaries; integration of conversational insights into existing client workflows (case records, intake qualification, follow-up tasks, CRM activity); inbound and outbound AI voice agents; and the agentic workflows those calls trigger, including guardrails and evaluation standards.
Key responsibilities include:
- Owning the complete lifecycle of AI Call Intelligence products
- Setting roadmap for call capture, transcription, and summarization, balancing accuracy, speed, and cost
- Defining how conversational insights integrate into platform workflows
- Shipping AI voice agents for inbound and outbound use cases
- Designing agentic workflows and agent behavior guardrails
- Building QA and coaching experiences (call scoring, topic detection, signals libraries, manager review tooling)
- Leading client discovery, beta programs, and championing customer voice with client-facing teams
- Conducting market and competitive research to identify opportunities and inform commercialization strategy
- Translating strategy into prioritized backlog and partnering with engineering, design, data science, and GTM teams
- Driving adoption and measuring success through data-driven insights
You will report to the Director of AI Product & Commercialization and work in a cross-functional environment with strong influence across teams.
REQUIREMENTS:
- 5+ years in product management within B2B SaaS or workflow automation platforms
- 2+ years managing AI, ML, or data-intensive products
- Proven success leading cross-functional delivery and working directly with clients or external partners
- Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error
- Hands-on experience with conversational or agentic AI (voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production)
- Ability to translate business goals into technical execution
- Excellent communication and stakeholder management skills
- Strong organizational discipline and ability to handle multiple priorities in parallel
BONUS EXPERIENCE:
- Salesforce or Salesforce-native applications
- Telephony, VoIP, or contact center platforms
- Speech-to-text, speaker diarization, or conversation analytics tooling
- Voice agent or conversational AI frameworks and real-time speech pipelines
- Background in legal, legal tech, fintech, or other complex operational domains
- Familiarity with LLMs, document intelligence, or data extraction workflows
