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Salary: USD 220,000 - 317,000 / annual
Cloudflare is seeking a principal individual contributor to drive data strategy and execution for the Revenue Operations team. This is a hands-on role designed for an experienced Sales Operations professional who can shape and build the infrastructure to drive operational scale and solve real problems that impact the business.
You will excel at building data infrastructure at scale, driving data governance across the business, and understanding the nuances and challenges at the intersection of Go-To-Market business needs and data requirements. As part of the Go-To-Market Intelligence team, you will partner with Sales Leaders, Revenue Operations Business Partners, IT, Data, Intelligence, Analytics, and other functions to elevate data quality in systems, scale processes, and support Cloudflare's strategic priorities.
Key Responsibilities:
- Build a roadmap to improve Cloudflare's agility and establish a trustworthy, fresh, expeditious customer and firmographic data strategy and governance framework
- Build and execute AI implementation to reduce current inefficiencies caused by unclear or absent data
- Establish strong engagement with Data, Intelligence, Analytics, and IT teams to implement and optimize hardened data management tools and technologies, ensuring alignment with business needs and scalability
- Collaborate cross-functionally within Revenue Operations to build a change review board or other advanced governance system to reduce friction between Field needs and data governance
- Create and maintain playbooks and documentation for repeatable tasks to ensure compliance with policies
- Identify and partner with data source owners in the CRM system to ensure accountability
- Work with stakeholders to address data-related issues, resolve conflicts, and ensure effective communication and change management
Required Skills & Experience:
- Minimum 12 years of experience in Sales Operations or CRM architecture function
- Experience leveraging AI tools to build automation, simplify decision-making, and reduce complexities
- Strong proficiencies in building account hierarchies for fast-growing B2B/B2C companies
- Extensive experience in processes, techniques, and tactics to scale global data quality, including deduplication, firmographic, and technographic data enrichment
- Experience understanding and evaluating integrations between CRM and external data systems
- Experience using various firmographic data sources and how to leverage each source
- Extensive experience working with Salesforce tooling ecosystem and related teams
- Established history of driving multiple complex projects to on-time completion in a fast-moving environment
- Excellent verbal and written communication skills
- Strong quantitative skills and high data fluency
- Ability to draw and map data models with strong data engineering skills
