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Tide is a fintech platform serving over 2 million SMEs globally with business banking, invoicing, and accounting solutions. The company has raised over $300 million and operates across the UK, India, Germany, and France with 2,800+ employees.
You will join Tide's Germany team as Senior Platform Operations Specialist, serving as the operational backbone of Tide's SME loan platform (Partner Credit Services). This role bridges sales, product, and engineering teams to ensure platform reliability and conversion effectiveness.
Key responsibilities include:
• Own platform-driven revenue performance and lender relationships, ensuring the platform meets revenue targets
• Manage day-to-day relationships with integrated lenders, collaborating with the partnerships team to improve conversion, decisioning, and payout performance
• Identify platform improvement opportunities, build business cases, and partner with Product and Engineering to ship enhancements
• Execute monthly revenue reconciliation across all platform and sales channels, resolving discrepancies with lenders and Finance
• Build and maintain dashboards and performance tracking tools in Salesforce CRM that guide strategic decisions
• Report platform performance metrics to commercial teams and senior leadership with clear insight into revenue drivers
• Optimize operational processes to increase efficiency and conversion rates
• Monitor, diagnose, and troubleshoot complex platform issues; drive resolution with cross-functional teams and support root cause analysis
• Collaborate closely with Sales, Product, Engineering, Partnerships, Finance, and Member Support to maintain platform health
You bring at least 4 years of experience in platform operations, revenue operations, or business operations roles, ideally in fintech, lending, or financial services. Strong Salesforce CRM expertise is essential—you can build reports and dashboards independently. You have demonstrated ability to own revenue metrics, manage stakeholder relationships, and drive process improvements in a fast-paced environment.
