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Salary: USD 80,000 - 100,000 / annual
Flywire is seeking a Senior Payment Operations Specialist to lead the execution of strategic payment initiatives and drive operational excellence across its global payment network. This role sits at the intersection of Product, Engineering, Treasury, Network, Compliance, and Operations, with accountability for end-to-end project delivery, incident management, partner/bank performance, and operational governance.
Key responsibilities include:
**Project Delivery & Governance:** Drive successful execution of strategic payment initiatives from planning through production, ensuring operational readiness and cross-functional alignment. Coordinate execution across Product, Network, Treasury, Finance, and Operations teams to ensure timely delivery. Manage project dependencies, track milestones, and identify risks to project timelines. Provide regular, concise status updates to stakeholders, highlighting potential blockers and proposed solutions. Contribute to operational readiness plans for new markets, products, and payment capabilities.
**Incident and Operational Excellence:** Support the incident management framework across Operations. Contribute to major incident response, root cause analysis, and post-incident reviews to minimize recurrence. Track operational metrics such as incident resolution time and SLA adherence.
**Partner and Bank Performance:** Assist in the governance of payment partners and banking relationships. Help develop and maintain partner/bank scorecards measuring reliability, performance, and operational quality. Identify and document network optimization opportunities to support team strategy.
**Leadership & Communication:** Influence effectively across global stakeholders to drive operational progress. Communicate clear, data-driven updates regarding operational performance.
Flywire is a global payments enablement and software company supporting over 5,300 clients across education, healthcare, travel, and B2B industries, with payment capabilities across 240 countries and territories in more than 140 currencies. The company has over 1,400 employees across 15 offices worldwide.
**Requirements:**
- Undergraduate degree
- 5+ years of experience within Payments, Fintech, Banking, or Financial Services
- Proven experience supporting or leading cross-functional project execution
- Strong understanding of payments operations, banking infrastructure, and payment life cycles
- Demonstrated experience with incident management and operational troubleshooting
- Excellent stakeholder management and communication skills
