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VAST Data is seeking a Senior Order Fulfillment Specialist to lead day-to-day execution, strategic coordination, and operational oversight of customer orders from booking through fulfillment. This role serves as a key operational anchor and senior liaison between cross-functional teams and Contract Manufacturers (CMs), ensuring complex orders progress smoothly according to customer commitments and business goals.
Key Responsibilities:
Order Fulfillment Execution: Oversee and manage high-priority, strategic customer order backlogs throughout the end-to-end fulfillment lifecycle. Drive alignment between customer request dates, shipment commits, material availability, and operational readiness. Proactively identify risks, systemic bottlenecks, material shortages, and delays, establishing mitigation plans before customer impact occurs. Maintain accurate backlog notes, commits, milestones, and status updates.
CM Coordination: Serve as the senior operational contact for Contract Manufacturers, driving partner accountability, capacity alignment, and performance standards. Follow up on shipment commits, ASN tracking, and fulfillment readiness. Manage and resolve high-level execution gaps, critical risks, and supply issues directly with CM leadership and internal stakeholders.
Cross-Functional Coordination: Lead synchronization with Order Management, Supply Base Management, Sales, and RevOps to optimize fulfillment workflows and key customer deliverables. Coordinate site survey/BOM readiness, shipment scheduling, customer priorities, and fulfillment dependencies. Ensure accurate communication of shipment timelines and fulfillment status.
Escalation & Risk Management: Proactively identify fulfillment risks before customer impact. Drive timely follow-up and issue resolution across stakeholders. Lead executive escalations and manage key high-value customer orders, driving cross-team consensus and rapid solution deployment.
Operational Excellence: Spearhead process improvement initiatives to enhance fulfillment efficiency, data visibility, scalability, and execution quality. Identify recurring operational friction points and design scalable frameworks for leadership implementation. Improve reporting accuracy and operational documentation.
Requirements:
- 5-7+ years of progressive experience in order fulfillment, supply chain operations, or logistics leadership
- Exceptional attention to detail with strong organizational and analytical skills; process-oriented mindset
- Proven track record of managing complex, high-priority order flows and critical escalations
- Customer service and sales-centric approach
- Proficient/advanced in Google Sheets and Excel (pivots, charts, xlookup)
- Strong oral and written communication skills
- Ability to identify problems and offer solutions; desire to innovate and improve operational processes
- Thrives in fast-paced, sometimes unpredictable startup environment; adaptable, quick thinker, resilient in ambiguity
- Self-starter who flourishes in fast-paced environments
- US East Coast work hours with flexibility to accommodate global time zones, especially EU
- Preferred: NetSuite and Salesforce (SFDC) experience
