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Bestow is a vertical technology platform serving major life insurers, unifying legacy value chains and enabling carriers to launch products in weeks instead of years through AI and automation. The company is backed by leading investors including Goldman Sachs, Hedosophia, NEA, Valar, and 8VC.
You will serve as the operational right hand to the VP of TPA Services, reporting directly to leadership. This role sits at the center of Product, Engineering, and outsourced partners, translating priorities into working systems and turning operational reality into business insight.
Key responsibilities span four areas:
Operational Insight & Reporting: Own the reporting layer for the operation—build and maintain dashboards, trending analyses, and performance reviews that leadership uses to make decisions. Move past "what happened" to "why," using data to isolate root causes in efficiency, capacity, quality, and customer outcomes. Partner with workforce planning on forecasting, staffing, and productivity analysis.
Systems Ownership & Configuration: Serve as a hands-on administrator for operational and telephony systems—routing, skilling, queue design, IVR and self-service flows, and user configuration. Scope, configure, test, and deploy system changes with an eye toward reliability. Work directly with Engineering and Product to unblock dependencies and represent operational reality in technical decisions.
Process Improvement & Program Execution: Own improvement initiatives from problem definition through rollout and measurement. Be the accountability layer across partner and planning forums—capture commitments, track them to closure, and surface slippage early. Maintain visibility into the product and engineering roadmap on behalf of the operation. Define success criteria for operational changes and partner with training and quality teams to ensure changes land with frontline staff. Set direction for cross-functional working groups and mentor teammates.
AI & Automation: Identify where AI and automation can remove manual effort, improve quality, or expand team capacity. Use AI tooling as a daily part of your workflow to accelerate analysis, documentation, and execution, and help the broader team do the same.
The TPA Operations Team comprises 160 people across Customer Experience, Customer Experience Operations, and New Business & Underwriting Support. You will work in a high-trust environment where ownership is real and work is highly visible.
