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Salary: USD 199,900 - 249,900 / annual
Mercury is a fintech platform providing banking, treasury, and financial workflow solutions for startups and technology companies. In this role, you will own the day-to-day operation of Mercury's Operational Risk program, reporting to the Head of Operational Risk within the Risk organization under the Chief Risk Officer.
You will partner closely with first-line risk teams, Compliance, Third-Party Risk, Information Security, and Internal Audit. This is a builder role—much of the program is being stood up now, and you will have autonomy to shape how it operates as Mercury prepares to operate as a bank.
Key responsibilities include:
- Setting risk and control assessment standards by reviewing and challenging first-line RCMs and independently testing design and operating effectiveness on critical processes
- Overseeing the operational event program: challenging first-line root cause analysis, ratings, and fixes; trending events across the enterprise
- Owning the centralized issues management program across operational events, incidents, testing, and regulatory findings from intake through closure
- Defining enterprise KRIs and thresholds for each business line, tied to risk appetite, and aggregating first-line metrics into Board reporting
- Partnering with first-line teams, InfoSec, Compliance, and model risk owners to collect inputs and ensure risks are raised early
- Providing second-line review and concurrence on high-risk new activities
- Writing and maintaining ORM standards, procedures, and templates
- Supporting regulatory examinations, audits, and charter readiness reviews
Requirements:
- 8+ years in operational risk, compliance, or internal audit at a bank or fintech partnered with a bank
- Hands-on ownership of an issues management or operational event program, including severity rating, escalation, and remediation validation
- Experience administering a GRC platform (LogicGate, Archer, or similar), including workflow configuration and reporting
- Strong data skills to turn raw issue and event data into actionable trends for leadership
- Familiarity with interagency and OCC expectations for operational risk management
- Ability to challenge constructively with evidence while maintaining strong relationships with overseen teams
- Ability to find, prioritize, and execute key projects independently, balancing program build with daily operations
About Mercury
Fintech — banking, treasury, and financial workflow platform for startups and technology companies.
