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NexHealth is building the infrastructure layer for modern healthcare, connecting fragmented EHR systems into a unified platform serving thousands of providers and health-tech developers. Founded in 2017, headquartered in San Francisco, the company has raised $177M in Series C funding and employs 200+ people.
The Synchronizer API is NexHealth's strategic core, with hundreds of health-tech companies in production. Revenue realization depends directly on how quickly customer locations go live post-contract. This role owns that outcome at enterprise scale.
You will manage multi-month migrations spanning NexHealth's engineering team, customer engineering teams, customer success teams, and thousands of individual practices. You are not onboarding practices yourself; instead, you enable developer customers to onboard their own practice networks flawlessly and at volume.
Key responsibilities include:
- Own the location onboarding metric: locations successfully live and billing. You are accountable for schedule delivery, not just coordination.
- Run enterprise migrations end-to-end, building and owning migration plans with clear scope, sequencing, ownership on both sides, milestones, dependencies, and weekly cadence.
- Establish written ownership for every step of each program on both NexHealth and customer sides, eliminating ambiguity and assumed handoffs.
- Train customer teams to execute onboarding correctly: develop processes, materials, certification, and escalation paths.
- Set and defend joint throughput targets (locations provisioned, installed, and live per week) grounded in what both teams can deliver.
- Activate new developers from first integration to first production location, ensuring they master tools, documentation, and fastest paths to value.
- Convert pilots into production customers by owning the operational path from pilot to live locations.
- Build enablement layers: runbooks, install guides, troubleshooting trees, and training for customer field teams to scale onboarding without your involvement.
- Manage migration schedules at volume, tracking thousands of locations across multiple programs, identifying blockers, and driving resolution.
- Run structured weekly customer cadences covering progress, risks, and decisions.
- Route technical integration questions to internal owners with clear dates and close the loop.
- Define phase gates and success criteria for each migration.
You bring expertise in healthcare operations, complex program management, and the ability to translate technical requirements into clear customer-facing plans. Your customers are excellent software builders but often lack experience onboarding healthcare practices at scale. You bring that operational knowledge upfront, preventing costly delays and failed migrations.
