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Salary: USD 140,000 - 170,000 / annual
Crusoe is seeking a strategic and operationally minded Manager to own and elevate the company's global travel program. This is a highly cross-functional role where you will be the single owner of the travel platform (Navan), vendor relationships, policy governance, and employee travel experience, serving as the primary liaison between Finance, People, IT, and Procurement.
Key responsibilities include:
Platform & Operations Management: Own the Navan platform end-to-end, including configuration, policy settings, and ongoing optimization. Coordinate with IT Systems on systematic changes, define requirements, and support testing. Own policy exception approvals and accommodation requests in alignment with Finance guidelines.
Vendor & Contract Management: Manage the Navan vendor relationship as the primary day-to-day owner. Escalate contract, pricing, or SLA issues to Procurement as needed. Ensure performance, reliability, and cost efficiency across all travel vendor relationships.
Program Health & Reporting: Lead monthly program reviews with Navan and report spend trends, policy compliance, and NPS findings to Finance and leadership. Serve as the cross-functional liaison for travel-adjacent stakeholders including Duty of Care, Global Mobility, and Finance.
Process Improvement: Identify and implement process improvements as the company scales. Build scalable frameworks for policy governance, exception handling, and program operations.
Employee Experience & Training: Manage Navan training enablement and administration. Oversee WorkRamp training completion for all employees and new hires, maintain training resources, and ensure the organization is equipped to confidently book and manage travel. Analyze employee satisfaction metrics and partner with People Analytics to surface trends.
Documentation & Communications: Maintain Confluence travel documentation, FAQs, and program communications. Serve as the go-to resource for travel policy questions.
Required qualifications: 8+ years of corporate travel program management experience, ideally in high-growth technology. Hands-on experience with Navan or comparable platforms (Concur, TripActions, Egencia). Strong vendor management skills and cross-functional collaboration experience with Finance, IT, People, and Procurement. Data-driven mindset with ability to pull, analyze, and present spend and compliance data. Proven ability to manage competing priorities autonomously in fast-paced environments. Clear communicator who can translate complexity into accessible guidance. Experience with policy exception and accommodation review processes is a plus.
