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Salary: USD 163,200 - 244,800 / annual
Duolingo is seeking a Senior Manager for Scaling Operations to lead a small team overseeing contingent workforce and vendor procurement operations. This role sits at the intersection of content systems and AI integration, responsible for transforming manual coordination into scalable, tech-forward workflows.
Key responsibilities include establishing and implementing a vision for freelance and vendor operations, designing durable workflows that replace manual coordination with self-service tooling (centralized contractor management, task assignment, QC loops), and identifying critical resources—both people and technology—needed for scaling initiatives. You'll manage a team of program managers and partner cross-functionally with Learning & Curriculum, Product, Engineering, Finance, and Legal to drive workforce planning and AI-assisted work quality improvements.
The role requires strong people management experience with demonstrated ability to hire and develop program management staff. You need proven operational leadership—experience running large-scale, complex programs or building and scaling processes from the ground up. Collaboration across functions is essential, as is curiosity about new technologies and data-driven opinions on build-vs-buy tooling decisions.
Exceptional candidates will have proven success maturing 0-to-1 operations functions into durable, instrumented systems with evaluation loops, anomaly detection, and AI-assisted workflows. Deep partnership experience with engineering teams on internal tooling and operating systems is a plus.
This is a full-time, in-office role based in Pittsburgh, PA or New York City, NY. The position offers competitive compensation including base salary and equity.
