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Dandy is transforming the dental industry (a $400B+ market) through technology, building an operating system for dental practices globally. The company is backed by leading venture capital firms and is rapidly expanding internationally.
You will join as Senior Manager, Revenue Operations, Customer Success, leading the operational backbone of the Customer Success organization. This is a strategic role supporting a team responsible for onboarding, training, activation, cross-selling, and retention across the SMB segment.
Key responsibilities include:
- Own end-to-end Revenue Operations support for Customer Success, from training through ramped customer lifecycle
- Translate company-level revenue and pipeline goals into executable operating plans for the CS team
- Partner with CS leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management
- Develop pursuit prioritization, routing, distribution, and coverage strategies to focus reps on highest-value opportunities
- Build reporting and dashboards providing visibility into rep activity, productivity, funnel conversion, pursuit health, and pipeline generation
- Identify funnel gaps and drive improvements in connect rates, meeting-set rates, show rates, and overall meetings held
- Design, refine, and automate workflows to increase CS efficiency and reduce administrative burden
- Establish strong pipeline-management practices including aging, follow-up, recycling, and closed-lost processes
- Partner cross-functionally with Sales, Marketing, Enablement, and central RevOps for top-of-funnel alignment
- Support experimentation and pilots across messaging, channels, lead prioritization, and rep workflows
- Support CS organization expansion into several countries over the next 12 months
Requirements:
- 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or related field
- Proven experience supporting a Customer Success, SDR, outbound sales, or pipeline-generation organization
- Strong understanding of Customer Success funnel metrics (activity, connect rates, meetings set, meetings held, conversion rates, pipeline generation)
- Experience with capacity planning, territory design, routing, lead/pursuit prioritization, and performance management
- Strong understanding of CRM systems (Salesforce) and analytics tools (Looker, Hex)
- Demonstrated ability to translate strategy into clear, scalable processes and operating rhythms
- Exceptional analytical, communication, and stakeholder-management skills
- Experience in high-growth, fast-paced environments preferred
- Operates with urgency and ownership; comfortable navigating ambiguity
- Ability to identify problems, develop recommendations, and independently drive initiatives from strategy through execution
