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Omada Health is seeking a Senior Manager of Revenue Operations to serve as the business partner to the Customer Success organization. You will own the end-to-end B2B2C enrollment funnel—from eligibility through outreach to member enrollment—building the data infrastructure, metrics, and operating cadence that drive measurable growth in chronic disease management.
Key responsibilities include owning enrollment funnel reporting across eligibility, outreach, and member conversion; building and maintaining a unified data model linking B2B customer activity to B2C member outcomes; identifying and resolving data gaps and system disconnects that limit enrollment visibility; developing dashboards and insights to help CSMs and leaders improve funnel health and conversion; leading stakeholder reviews with clear recommendations and decisions; and partnering with field teams to build practical analytics that drive adoption.
You will also collaborate across Operations, CSM, Marketing, and Engineering to improve data quality and integrations; establish operating rhythms to track funnel performance and drive accountability; and lead Customer Success annual planning including capacity, territories, quotas, incentives, and targeting.
This is a senior, outcomes-focused role requiring someone who can turn complex data into clear recommendations, move work from analysis to action, and drive cross-functional alignment. You should have 7+ years in Revenue Operations, Growth Operations, or Analytics within complex, multi-system environments, with proven experience building and optimizing end-to-end funnels in B2B2C, marketplace, healthcare, or lifecycle marketing contexts. You must be able to deliver decision-ready analyses on time and translate complex data into clear recommendations for executive audiences. The ideal candidate ships work with a strong bias toward action, leads with clear business impact and recommended actions, prioritizes ruthlessly, creates clarity for others by driving discussions to decisions and owners, and builds analytics with frontline intelligence to ensure adoption.
